State: Time Warner Cable Defrauded Customers By Advertising Internet Speeds It Couldn’t Provide

The lawsuit cites an internal company presentation from June 2013, where TWC staff acknowledged that 75% of the modems associated with the 20 Mbps broadband plan could not actually deliver that speed. And yet, that memo notes that this outdated hardware was “still being deployed due to budget restraints,” and “no communications have been sent to the existing customer base” to tell them they should swap out their modems for compliant devices. – Chris Morran, Consumerist

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